Mintology Guide: How to send NFTs to phones, emails & socials

Most people don’t want to learn crypto or babysit seed phrases. Mintology lets brands send NFTs to customers using an email, phone number, or social handle so recipients get the collectible without the tech headache. This guide shows the exact steps to create recipient wallets, mint or transfer NFTs, plug in automations, test safely, and handle privacy.

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Why send NFTs by email / phone / social? 🤔

• Removes onboarding friction for mainstream customers.
• Boosts conversion for e-commerce, events, and promos.
• Lets you deliver collectibles, tickets, and phygital redemptions in a familiar way. Use this when your audience is not crypto-native — it makes the experience feel like normal digital fulfilment.

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Custodial wallets & identifiers 🔑

• Mintology can create wallets that are tied to an identifier: email, phone number, or Twitter/X handle.
• These are custodial wallets: Mintology manages the private keys on the backend so users do not need seed phrases.
• Supported chains for these wallets: Ethereum, Polygon, and Base.
• NFTs minted to these wallets are standard ERC-721 tokens that can later be moved to a user’s own wallet if they want.

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When to use this flow 🛠️

• E-commerce order bonus: buyer gets a collectible sent to their email.
• Event ticket or badge delivered after check-in.
• Social giveaway where winners get NFTs via their Twitter/X handle.
• Presale invites or whitelist drops sent to subscriber emails.
• Phygital product redemptions where the NFT links to a real item.

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Create recipient wallets ⏱️

Open your Mintology Dashboard.

Click Wallets in the sidebar.

Click Add Wallet.

Choose a chain: Ethereum, Polygon, or Base.

Enter the recipient identifier: email, phone number, or Twitter/X handle.

Click Create. → The wallet appears in your dashboard and is tied to that identifier.

Tip: Create a small batch of internal test wallets (team emails) first. 🧪

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Send NFTs ✨

Mint directly to the recipient wallet (best for one-off rewards)

Go to Collections → select your collection.

Select the NFT you want to send to the user from the pre-mint; click on the three dots, then click on the send button.

In the recipient field, pick the wallet you created (email/phone/Twitter).

Confirm and mint. → The ERC-721 token is minted directly to the custodial address.

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Claims & sales pages with email wallets 🛒

Claims: Collections → Claims → Edit → set Enabled = Yes. A public claim page is generated. Map claims to a custodial wallet so users receive the NFT via email or phone.

Sales: Collections → Sales → Edit → set price and recipient payout address, then publish the sales page. Use an automation to create a wallet for the buyer and mint after purchase.

Pro tip: Post-purchase automation = best UX. Buyer pays like normal, gets NFT in their inbox. 📬

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Automations (Shopify, Eventbrite, Campaigns) 🤖

Automations let you auto-create wallets and mint NFTs when an event happens.

Example flow:

1. Go to Automations → Create Automation.
2. Choose Trigger: e.g., Shopify checkout completed or Eventbrite ticket scanned.
3. Add Action 1: Create Wallet – map the buyer’s email/phone/Twitter.
4. Add Action 2: Collection → Mint – mint to the newly created wallet.
5. Review and activate.

Best practice: always create the wallet first, then mint to that wallet. Test with a sandbox order. ✅

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Security & privacy – what to tell your customers 🔐

• Mintology stores identifiers and manages keys for custodial wallets. This simplifies UX but means the platform holds custody.
• Businesses should document data use and privacy in their terms. Be transparent about how emails/phones are stored and used.
• Offer a migration path to self custody for users who later want full control of their private keys.
• Choose chains thoughtfully: Polygon or Base can lower user costs vs Ethereum for mass drops.

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Testing & troubleshooting checklist 🧰

Before you go live:

• Create 5-10 internal test wallets using team emails.
• Do a dry-run mint to those wallets and confirm tokens appear in Tokens table.
• Test the full automation flow with a sandbox purchase or event check-in.
• Check Automation Dashboard logs for errors after each run.
• If an identifier was entered incorrectly, remove and recreate the wallet in Wallets. Avoid changing identifiers mid-campaign.

Quick debugging tips:

• Missing token? Check Tokens table and mint status.
• Failed automation? Open Automation Dashboard and inspect the error message.
• Wrong recipient? Check Wallets list for typos, then remint or transfer as needed.

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Start small, ship fast 🚀

Sending NFTs via email, phone, or socials is the easiest path to mainstream adoption. Use custodial wallets to remove friction, automate wallet creation and minting for smooth customer journeys, and always test before you launch. Offer a migration path to self custody for power users. Simple flows with Mintology = better conversions = happier customers.

10 Q&A – quick answers for newbies